Frequently Asked Questions

Yes. In addition to independent retail showrooms throughout Europe and the United States, our "Mission Street Collection" is now available for direct purchase through our on-line and paper catalogs. If there is not a local store in your area or you tell us that you have not already visited a local store, we would be happy to work with and serve you directly. Please see Ordering Aides to request Fabric and/or Wood Samples.

Please note: As a courtesy to our independent retailers, if you have been working with a retail store in your area, we respectfully request that you place your order for our furniture through the retailer's showroom as they have considerable investment in showcasing our products ---We will work through them to provide you the same level of excellent Customer Service. If you have placed a special order for our furniture through your local retailer, please contact them with any questions about your order. Although we will have a record of the retailers aggregate orders, we will not have specific records or their individual customers.

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2. Do you have a showroom in New York City? The New York City facility is open to the public; Please call 800-278-2019 for directions and hours of operation.

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3. What is the difference between Strictly Wood Furniture and authorized Strictly Wood retailers?

Strictly Wood retailers are independent furniture stores authorized by us to sell our furniture lines from their showrooms. Some of our products may be offered exclusively in some areas. Authorized retailers may showcase several pieces from Strictly Wood furniture collections although there are obvious limitations on floor space. Please understand that, at times, we do offer some exclusive products to certain Strictly Wood retailers.

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4. Where can I find a Strictly Wood furniture retailer?
To find the retailer nearest you, please send E-Mail ---If there is a retailer in your area, we will dispatch your contact information. Somebody from the local store will then be in touch with you to give you store directions. If there is not a local store in your area or you tell us that you have not already visited a local store, we would be happy to work with and serve you directly. Please see Ordering Aides to request Fabric and/or Wood Samples.

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5. Can I purchase Strictly Wood furniture off the floor from my local retailer?
Typically, no. Strictly Wood offers several Bedroom, Dining Room, Living Room and entertainment pieces ---Your local retailer, due to special upholstery, wood, and finish requests as well as space requirements will generally need to order your furniture directly from Strictly Wood Furniture.

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6. Where are Strictly Wood Furniture outlets?

We do not operate outlets; however, every few weeks, we have furniture items to liquidate that have been returned due to special order cancellations for non-payment, unclaimed orders, canceled orders, close-outs, etc. We then make these items available to the general public at below wholesale prices. Sometimes there are a few scratches on these items, but the savings to you are enormous ---as much as 50-75%. These furniture pieces are shipped to a warehouse in Arizona, and the ongoing liquidation of these items is handled by our Arizona wholesale representative. For more information about these types of items, please E-Mail or register to receive notification as these items become available. We will notify you immediately the next time we have items to liquidate or close-outs available.

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7.How long has the company been in business?

Strictly Wood Furniture, Co., is a division of Strictly Furniture Inc., a world class manufacturer of fine hand-crafted solid wood and solid wrought iron furniture. The company was opened in 1963 by a private family (Exclusive furniture designers and cabinetry makers in Europe for several generations), the company sells wholesale to furniture retailers throughout the U.S. and Europe.

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8. Does the company make their own furniture, or is it sub-contracted?

We manufacture and design all of our furniture collections in house. Everything is manufactured in our own facilities, in the North America, Europe, and Turkey. Each manufacturing site is chosen and designed specifically for the style and type of furniture being created.

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9. Where is the "Mission Street Collection" manufactured? In stock items from the "Mission Street Collection" are exclusively hand-crafted in our European and/or Turkish manufacturing facilities by some of the world's finest master craftsman using time honored European preservation and American Craftsman techniques developed over the past two centuries...our craftsman continue the tradition of excellence. Special orders unless otherwise specified may be manufactured in the United States at the companies' discretion in order to speed delivery time (If desired, the Customer may special request delivery from our Turkish facility upon acceptance of a delayed shipping schedule).

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10. How does the Lifetime Warranty Work?

The Lifetime Warranty covers the furniture as long as is it in the possession of the original owner ---Some exclusions apply. Click here for complete Lifetime Warranty details.

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11. What happens if a piece arrives damaged?

The company guarantees that the pieces will not be shipped out with any damage ---If anything is damaged by the carrier in transit, Strictly Wood will repair or replace the item to your satisfaction. The customer is only required to file an initial claim to get the ball rolling ---For more detailed information, click here for a copy of the “Damage Claims" section.

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12. What happens if we don’t like the furniture after we receive it?

We are very proud of our furniture and quality ---We strive to have our customers feel the same way. If you are not 100% satisfied with your purchase for any reason, you may return the furniture, and we will pay 100% of the return shipping charges. You have an initial two-day inspection period to accept the furniture and may elect to return the furniture for any reason whatsoever within the two-day period. For more information regarding how this works, click here for complete copy of “Return Policy”.

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13. Are all of your products available online?

Right now, only the “Mission Street Collection” is available online. Please note: As a courtesy to our independent retailers, if you have seen the furniture in a retail store in your area, we respectfully request that you place the order through the retailer’s show-room. We will work through them to provide you the same level of excellent Customer Service. However, if you have placed a special order for our furniture through your local retailer, please contact them with any questions about your. Although we will have a record of the retailers aggregate order as we will not have a sub-record of the individual customer names.

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14. Are all of your products available in your print catalog?

Right now, we only represent a select group of our most popular items in our print catalog. Please note: As a courtesy to our independent retailers, if you have seen the furniture in a retail store in your area, we respectfully request that you place the order through their show-room. We will work through them to provide you the same level of excellent Customer Service. However, if you have placed a special order for our furniture through your local retailer, please contact them with any questions about your order. Although we will have a record of the retailers aggregate order as we will not have a sub-record of the individual customer names.

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15. If I saw an item in a retail store but can't find it online, how can I purchase it?

Please Note: As a courtesy to our independent retail retailers, if you have seen the furniture in a retail store in your area, we respectfully request that you place the order through their show-room. We will work through them to provide you the same level of excellent Customer Service. However, if you have placed a special order for our furniture through your local retailer, please contact them with any questions about your order. Although we will have a record of the retailers aggregate order as we will not have a sub-record of the individual customer names.

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16. Are the prices the same on your website as in stores?

At this time, our furniture is sold through independent retailer showrooms, and by law they may adjust prices at their own discretion. We make every attempt to have consistent pricing throughout our retailer network and have found that most of them follow our suggested pricing guide-lines.

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17. How can I get a hold of a real person or get a question answered?

If you have a question that we did not address, Contact us and we will respond to you personally. Or, call us at 800-278-2019 from 8:00 a.m. to 8:00 p.m. Eastern Time to speak with someone in our Customer Service Dep't.

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18. Do you have an affiliate program?

Online partnerships and affiliations are reviewed on a case by case basis. Please E-Mail us with any solicitations. Please be patient, due to the enormous volume of mail we get!

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19. What is Strictly Wood's return policy?

We are very proud of our furniture and quality ---We strive to have our customers feel the same way. If you are not satisfied with your purchase for any reason, you may return the furniture. You have an initial two-day inspection period to accept the furniture and may elect to return the furniture for any reason whatsoever within the two-day period. For more information regarding how this works, click here for complete copy of “Return Policy”.

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20. How long does my refund take?

Your money will be refunded once the furniture is returned to our warehouse and inspected for damage. Generally refunds appear on you credit card statement in one billing period. Your refunds will take the form of a credit back to the same card used to make the original purchase. If your payment was originally by check or money order, we will mail you a bank check from the next bi-monthly accounting cycle. For more information regarding how this works, click here for a complete copy of “Return Policy”.

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II. CONSTRUCTION AND QUALITY QUESTIONS

21. How is Strictly Wood Furniture made?

“Strictly Wood Furniture’s unique and time honored construction features make this Collection part of the most enduring furniture being crafted today. The entire Collection is made completely by hand by some of the world's finest furniture masters and craftsmen who lovingly pay great attention to each detail. Extreme care goes into choosing the finest hardwoods; preparing the wood; and hand-shaping, sanding, staining and rubbing these furniture masterpieces to perfection”. … Each furniture item, true to the Art's & Crafts idealism, is fashioned similar to a giant puzzle where every piece is meticulously cut and hand-crafted to fit together using the old craftsman joinery techniques of: dovetailing, square spindles, and doweled, keyed, or pinned, mortise and tenon joints.”

The furniture is then finished to perfection with an ancient European, sixteen-step method of wood preservation, staining and rubbing. Using this time-tested technique, the craftsman is able to bring out the innate beauty of each individual piece of wood. The result is a rich patina designed to last a lifetime and beyond.

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22. How does Strictly Wood’s quality compare?

The company’s goal is to duplicate the quality, integrity of design, and beautiful simplicity of the original mission work-of-art. There are a few other manufacturer’s that make some fine “Mission Furniture”; we point out the differences only to illustrate why we believe Strictly Wood Furniture is best solid wood mission furniture available today.

Choice and use of Solid Wood …

Strictly Wood still uses extra thick 100% solid hardwood overall ---this means that if a piece is made of solid oak ---You can be sure that the highest grade white oak is used everywhere inside and out ---The places you can see and the places you cannot. The original Mission Furniture makers prided themselves in using solid wood throughout; and in keeping with the tradition, so does Strictly Wood, You can be sure Strictly Wood does not use veneers or press-wood anywhere on their furniture.

Thickness of Wood …

While many top manufacturers have been scaling down the thickness or their wood pieces and substituting wood products, Strictly Wood continues to use extra thick solid wood similar to the original mission pieces by the Stickley Brothers, Charles Mackintoch, and William Morris. For example, we continue using eight quarter lumber stock on our dining room tables when industry norm is half as thick at one inch….Legs and supports are generally one and a-half to two times larger than most other mission furniture on the market.

Hand versus Machine Made …

Strictly Wood Furniture continues the old traditions championed by English and European "Arts and Crafts" philosophers such as John Ruskin by continuing to make each and every piece completely by hand. As far as we know, no other major manufacturer of Mission Furniture still does everything totally by hand …Strictly Wood Furniture is the only one following the hand tradition in the strictest sense. Some manufacturers have partially hand made items. Here at Strictly Wood, each ensemble takes a very long time to complete because of the painstaking methods of the hand process ---You can be sure the greatest care goes into even the smallest detail.

Hand Made and Beaten Hardware …

The hardware is one of the main distinctions of the mission furniture style. The hardware on the Strictly Wood Furniture is all hand made of sold brass, then electroplated in copper, and finally put through a special process that darkens the copper to give that extra special antique looking touch.

Authentic Limited Editions:

Finally, only a limited number of pieces from each style are produced each year. Every piece is a true Limited Edition (Only 280 of each piece are made with the same design pattern during an entire calendar year).

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23. What is the warranty on my Strictly Wood Furniture?

Our warranty is for the life and ownership of the original owner ---Some exclusions apply. Click here for complete Lifetime Warranty details.

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24. Does solid wood have slight irregularities in the texture and finish tone?

You are noticing the distinctive grain of the finished wood. Nature marks each tree with its own character, creating the markings and patterns seen in solid-wood. Each type of wood has its own distinct characteristics and presents different challenges to the craftsman at Strictly Wood. If you are interested in more information on this subject, please review “The Wonder of Solid Wood”---Excerpts from the writing of Gustav Stickley.

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25. Will my Strictly Wood Furniture change color or fade over time?

Leather, fabric and wood will change in color overtime; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.

Since furniture will change in color over time, it is best to purchase items you wish to match at the same time. Many people prefer to harmonize the finish in their homes rather than match them perfectly, so this does not pose a problem; however, if you are purchasing pieces that go together as a unit, it would be best to order any matching pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs.

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26. Are spider-like cracks normal on solid wood?

Solid hardwoods come from specific areas of the tree where different forces of nature are at work throughout the tree's life. These forces push and pull on the wood, creating a magnificently interesting grain. These forces are an integral part of the wood itself. Even after the wood has been cut, these forces do not relent. Over time, on certain solid woods, you may begin to notice the hairline checks or cracks that are indicative of fine heirlooms. We trust you will appreciate these exquisite pieces over the years. If you are interested in more information on this subject, please review, “The Wonder of Solid Wood” ---excerpts from the writing of Gustav Stickley.

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III. PRODUCT OPTIONS

27. Can I order my Strictly Wood Furniture in a different size or configuration than shown?

Yes. Do you need one of our furniture items a little shorter, taller, wider, narrower? Commission your one-of-a-kind style or make slight modifications and custom changes to our basic designs. Using our constructions techniques, we will create a piece of furniture for you completely to your own specifications. Please discuss this with your sales consultant for pricing and ordering turn-around-time.

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28. Can I order my Strictly Wood Furniture in a different finish than shown?

Yes, we offer four standard finishes; however any of the furniture items are also available in custom finishes ---We can even color match to other pieces you may have ---The easiest way to do this is to send us a drawer or take your drawer to a local paint store such as Sherwin Williams and have them match the color on a wood sample…Then just send the wood sample instead of the drawer. Click “The Color of Mission Street” to view our standard finishes:

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29. Can I order my Strictly Wood Furniture in a different fabric than shown?

You can select from any of our fabric choices or provide your own material. To view fabric choices online, please click “The Fabric of Mission Street”. If you would like to receive actual fabric swatches, we require a deposit equal to $75.00 plus $10.00 per fabric sample. The deposit is fully refunded upon return of the samples. To order samples, please click here.

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30. What are my options when I order upholstered Strictly Wood Furniture?

You can select from our selection of fabrics and leathers when you order upholstered Strictly Wood furniture. To view fabric choices online, please click “The Fabric of Mission Street”. If you would like to receive fabric swatches, we require a deposit of $75.00 plus an additional deposit $10.00 per fabric sample. The deposit is fully refunded upon return of the samples. Alternatively, you are welcome to provide your own fabric and place a "COM" order using "customer's own fabric". A “COM” order may affect the pricing of the item. Please discuss this option with your sales consultant.

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31. Can I supply my own fabric when ordering upholstered Strictly Wood Furniture?

Yes. While Strictly Wood offers a wide range of beautifully designed, quality fabrics, we never want you to have to compromise on your home environment. You are welcome to provide your own fabric and write a "COM" order using "customer's own fabric". In determining how many yards of upholstery you will need to provide to us, please tell your Strictly Wood salesperson the material's width, repeat and if it is a railroaded pattern. We will be able to cross-reference this information with the dimensions of your Strictly Wood furniture piece and confirm how much upholstery you will need to provide.

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32. What is the difference between and "up the roll" fabric pattern and a "railroaded" one?

A fabric pattern will run one of two ways: "up the roll" or "railroaded". This is an important issue when the same fabric is being used for two distinct purposes: draperies and sofas. Imaging making draperies with a "railroaded" fabric whose stripe runs left-to-right or side-to-side. If you want the stripe to hang vertically, the length of the draperies will be limited unless you sew in a seam. On the other hand, an "up the roll" fabric would require seams if it is to span the length of your sofa. The next time you are in a room with matching upholstered furniture and draperies, the drapery fabric is mostly likely running "up the roll" and, if you look closely at the upholstery, you may be able to see the seams.

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33. What are the choice in seat cushions...Which is best?

We offer a couple of different options for of seat cushions because people have different preferences in cushions. While the final decision is yours, the following information may help you with this choice:

Living-room Upholstery

- Extra Luxury is Strictly Wood's softest cushions ---These cushions are thicker, higher, and have a soft, inviting look. --- Click here to see a sofa in this style cushion. The luxury cushions are also available as either Dacron or feather down (Feather down provides the least amount of support, and the greatest amount of comfort)

- Firm fitted are Strictly Wood's firmest seats. Firm seating helps people rise out of the sofa or chair and has a more traditional look. --- Click here to see a sofa in this style cushion.

Please note all of our seating features hand woven webbing which provide both support and comfort to the mission styling.

Dining Chairs

Traditional Mission---The seats are higher in the middle and taper to the edge ---Click here to see a chair in this style cushion.

Frank Lloyd Wright ---The seats are square and the same all the way around ---Click here to see a chair in this style cushion.

Please note all of our seating features hand woven webbing which provide both support and comfort to the mission styling.

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IV. PLACING AND ORDER

34. How do I order online?

Click on one of our product categories and use our Search function. When you see an item you like, click on it to get product details (Be sure to choose options such as type-of-wood, finish, fabric, leather, etc. Click on the Order button to add it to your Shopping Bag. Continue shopping until you're ready to check out.

Your order will be released into shipping immediately upon availability. If an item is back ordered or a special order, your card will be charged 50% as a deposit on all Special Order or back ordered items, and the remainder will not be charged until the furniture item ships. If an item is back ordered, you may still add it to your Shopping Bag and we will notify you of an estimated ship date within 24hours.

Finished shopping? Click Checkout. If it's your first time shopping on our website, please Create an Account (it just takes a minute!), or simply Log In if you've ordered before.

Review your order and click Update if necessary. Then click on Checkout. You'll need a secure browser and your credit card to order online. To order by phone call 800-278-2019 and a consultant will help you with the order.

Please Note: Once your order is placed, one consultant will be assigned to your order, and they will personally be in charge of tracking your order and helping you with any questions or logistics. Your personal consultant will be in touch by telephone to confirm order details, shipping charges, and estimated shipping time within 24 hours of your order.

Prior to shipping you may direct your consultant to make changes, adjustments or cancel your order if necessary without charge (If you are unable to reach your consultant at any time, please call Customer Service 800-278-2019 for immediate assistance). If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable.

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35. How do I remove items from my shopping bag?

If your shopping bag is not yet "checked out," just click on Delete next to the item. Once you've checked out, you will not be able to cancel your order online. To make changes or cancel your order once you have “checked out”, please call Customer Service 800-278-2019 from 8:00 a.m. to 8:00 p.m. Eastern Time for immediate assistance. Prior to shipping you may direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable.

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36. How do I make changes to my order?

If your shopping bag is not yet "checked out," just change the quantity of the item in your shopping bag, and be sure to click Update. Once you've checked out, we will not be able to change an order online. To make changes or cancel your order once you have “checked out”, please call Customer Service 800-278-2019 from 8:00 a.m. to 8:00 p.m. Eastern Time for immediate assistance. Prior to shipping you may direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable.

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37. How do I cancel my order completely?

If you are in the process of checking out, and decide you'd rather cancel the order, simply scroll to the bottom of the screen, and click Cancel this Order. Your items will remain in your shopping bag for two weeks, in case you change your mind. Once an order has been placed, you will not be able to cancel it on-line. To make changes or cancel your order once you have “checked out”, please call Customer Service 800-278-2019 from 8:00 a.m. to 8:00 p.m. Eastern Time for immediate assistance. Prior to shipping you may direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. Prior to shipping you may direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable.

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38. How do I ship to an address other than my billing address?

Once you've finished shopping, click on the Your Shopping Bag to view the contents of your bag. Once you've confirmed that everything is correct, click Checkout. Click on the link that reads "to send items to more than one address."

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39. How Do I order offline?

To place an order offline, please call us 800-278-2019

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V. TECHNICAL QUESTIONS ABOUT ORDERING ONLINE

40. Why must I Create an Account to shop?

Creating an Account gives you the ability to place orders and provides access to your account information later. Plus, it makes it easier for you the next time you shop with us. In addition, when we have special offers, new product offers, or any special news, you'll be the first to know.

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41. Why do I need to Log in?

Your personal information is password protected for your security, so in order to complete your purchase or access your previous order information, you must Log In using your password.

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42. How will I know that you've received my order?

We will E-mail you a confirmation of your order placement, providing we have an accurate E-mail address. In addition, once your order is placed, a consultant will be assigned to your order. The consultant will be your personal liaison for tracking your order with the carrier and helping you with any questions or logistics. Your personal consultant will be in touch by telephone to confirm order details, shipping charges, and estimated shipping time within 24 hours of your order.

Prior to shipping you may direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable. (If you are unable to reach your consultant at any time, please call Customer Service 800-278-2019 for immediate assistance).

We will send a subsequent E-Mails when your products ship, including tracking information (if available).

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43. What tax rate are you charging me?

If you ship your order to North Carolina, we’re required to charge you local tax on your purchase. Some states require that you report your out-of-state purchases on your yearly income tax return and remit local sales taxes ---If your state has this requirement, the responsibility for reporting and filing is solely upon the Customer…Strictly Wood Furniture is not required and does not file these reports. If you are unsure about the tax policy in your state, you should contact your local tax department.

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44. What type of payment do you accept?

We accept all forms of checks, as well as Visa, MasterCard, and Discover.

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45. Is my credit card information secure?

Yes, we encrypt all information sent via the Internet, so that data is transmitted privately and securely. Strictly Wood makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

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46. When is my credit card charged?

In stock items are charged immediately and your furniture is then released into shipping. In stock items generally ship within two business days. If an item is on back order or part of a special order, your card will be charged 50% as a deposit, and the remaining 50% will not be charged until the furniture item is ready to be released into shipping. Return to Top

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VI. QUESTIONS ABOUT SHIPPING AND DELIVERY

47. How long does it take to receive my Strictly Wood Furniture?

If the item is in stock already, delivery time depends upon the type of delivery service your request. Express delivery is generally within ten days. Regular delivery is four to six weeks, and Super Saver is six to eight weeks.

If the item is not in stock, factor in the order completion time. Most out-of-stock catalog orders generally ship within four weeks. Customized orders generally ship within six to eight weeks. Will we give you an estimate within 24 hours after you place the order ---Rush orders are available for an additional 10%.

Our large furniture ships via White Glove Delivery. White Glove service is standard with all shipping rates. When your larger furniture arrives, it will be unpacked, inspected, and placed wherever you'd like. Our smaller pieces will arrive via standard delivery to your doorstep.

We have three basic rates:

Express White Glove: Delivery within ten days ($350.00 + 15% of retail order)*

Regular White Glove: Delivery within four to six weeks ($150.00 + 8% of retail order)*

Super Saver White Glove: Delivery in six to eight weeks ($75.00 + 3% of retail order)*

*(Shipping for Sale, Clearance, or Liquidation merchandise based upon retail value of order)

Other ---Special arrangements may be made for other types of pick-up or delivery. Ask Customer Service or your consultant for information and rates. These charges reflect our cost to ship your furniture. (Due to their size and weight, the shipping may be substantially more to ship some items to Hawaii and Alaska. (Please contact Customer Service for more information.)

Orders over $25,000.00 and within the continental US, will receive free Super Saver delivery (Clearance and liquidation merchandise is excluded)

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48. How will I get shipment confirmation?

We'll E-Mail you a confirmation when each of your products ship and we'll include tracking information (* if available). Please be aware that your total freight charge will be included on the first shipment (if more than one is necessary). In that case, there will be no subsequent freight charges.

Please call us at 800-278-2019 from 8:00 a.m. to 8:00 p.m. Eastern Time to check on details of your furniture delivery.

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49. How do I check on my order and delivery status?

Once your order is placed, a personal sales consultant will be assigned to your order, and they will personally be in charge of tracking your order and helping you with any questions or logistics. Your personal sales consultant will be in touch by telephone to confirm order details, shipping charges, and estimated shipping time within 24 hours of your order (If you are unable to reach your consultant at any time, please call Customer Service 800-278-2019 from 8:00 a.m. to 8:00 p.m. for immediate assistance).

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50. How do I calculate shipping?

We have three basic rates:

Express White Glove: Delivery within ten days ($150.00 + 15% of retail order)

Regular White Glove: Delivery within four to six weeks ($150.00 + 12% of retail order)

Super Saver White Glove: Delivery in six to eight weeks ($150.00 + 8% of retail order)

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51. What about rush shipping?

We offer rush shipping, for in stock items (Rush service is not available for order placed through dealers, unless they make their own special arrangements). If the order is placed with us directly, our carriers will guarantee rush delivery within 10 days of shipping. If the item is not in stock, factor in order completion time (Your personal sales consultant will give you an estimate). Depending upon the item, it may be available for Rush completion for an additional fee ---You may discuss this option prior to ordering with your personal sales consultant. If you place your order online, we will you an estimate ship date within 24 hours after you place the order ---If it doesn’t meet your time-table, the order is cancelable. Prior to shipping you may always direct your consultant to make changes, adjustments or to cancel your order if necessary without charge. If you order is a special or custom order other cancellation charges may apply if production has already begun. Once shipped, cancelled orders will be subject to actual shipping, storage charges and custom change charges if applicable. (If you are unable to reach your consultant at any time, please call Customer Service 800-278-2019 for immediate assistance).

We cannot expedite deliveries outside of the continental US.

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52. What is White Glove Delivery?

White Glove Delivery defines the type of care and attention given to your delivery by our carriers. When your larger furniture arrives, it will be unpacked, inspected, and placed wherever you'd like it). Our smaller pieces will arrive via standard delivery to your doorstep.

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53. Does Strictly Wood ship outside the USA?

We will ship internationally. Our published rates apply only to the continental US states. Alaska, Hawaii, US territories, and other countries will be calculated on a case by case basis (speak with your consultant for pricing quotes). Rush Delivery is not available outside the Continental US.

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54. How does my furniture ship?

Most of our items are heavy and must be shipped by ground carrier, “White Glove Service". If you have specific questions about furniture delivery, please email the personal sales consultant assigned to your order for tracking. If your consultant is unavailable, you may E-Mail us or call us at 800-278-2019 8:00 a.m. to 8:00 p.m. to speak with on of our Customer Service agents.

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55. Will you contact me regarding delivery?

Your personal sales consultant will keep you apprised of your delivery status. As the date nears, the carrier will also be contacting you to set up a delivery appointment.

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56. Why might it take weeks to receive my Strictly Wood Furniture order?

While many other types of products can be shipped overnight or within a few days, it takes longer to ship furniture. Here are several reasons why:

If you have purchased your order through a retailer; even if the item is currently in stock, your order will be consolidated with other orders from your local retailer and shipped together to keep freight charges to a minimum. Consolidating orders takes time. Orders through a retailer are only eligible for the "Super Saver" shipping program.

Customized Product - When you purchase Strictly Wood furniture, you may be choosing from a large selection of fabrics and leathers. This customization requires additional time to produce and deliver the furniture.

Production Time - If you order a piece that is not in stock at a Strictly Wood warehouse, we will need time to make the furniture for you.

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57. What happens if a piece arrives damaged?

The company guarantees that the pieces will not be shipped out with any damage ---If anything is damaged by the carrier in transit, Strictly Wood will repair or replace the item to your satisfaction. The customer is only required to file an initial claim to get the ball rolling ---For more detailed information, please here for the “Customer Service Policy” section.

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58. What happens if we don’t like the furniture after we receive it?

The company’s regular 100% satisfaction guarantee applies to the liquidation furniture as well. You have two days after delivery to choose to return the furniture for any reason. If you decide to return the pieces, Strictly Wood will cover 100% of the return shipping fees. ---Click here for more details regarding our "Return Policy".

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VII. PRODUCT CARE

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59. What is the best way to care for my Strictly Wood Furniture?

Learn how to care for your Strictly Wood furniture by reading our online Product Care Suggestions.

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60. Can plastic harm the finish on my Strictly Wood Furniture?

Yes. If you have ever pulled a plastic notebook up to find its face imprinted on the counter, you've experienced "plasticizer migration". The ingredients that make plastic pliable also make it dangerous to furniture. A chemical migration from plastic tablecloths, placemats, camera cases, TV remotes or notebooks can stain or darken the finish. Adhesive spacers or the rubber feet on appliances, trivets, lamps, and calculators can leave permanent scars on your wood furniture. If plastic materials have damaged your furniture, seek professional repair advice.

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61. Can sunlight harm the finish or upholstery on my Strictly Wood furniture?

Yes. It is important to avoid placing furniture under direct sunlight as the sun is a powerful bleaching agent. If you have a lot of sunlight in your room, you may want to have tint or UV film applied to your windows to diminish your fading; however, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture. Avoid placing objects directly on the furniture which may cause the furniture to fade unevenly.