Damage Policy

We take every precaution to insure that the furniture is packaged and/or crated to minimize chance of damage.

Although, loss, damage, or delay in transit is the responsibility of the transportation company, should the furniture become damaged during transit, we understand that dealing with a carrier may be time consuming and frustrating. Therefore, we assist the Buyer in obtaining repairs or replacements immediately once the initial claim is properly filed with the carrier.

In order to obtain repairs or replacements, the Buyer must retain the original packaging materials and notify Strictly Wood within two days of receipt and submit written claim within seven (7) days. (Written claim procedures are available from Customer Service upon request).

Upon notification from transportation company of claim approval, Strictly Wood Furniture will immediately arrange for repair or replacement of the damaged item.

*International Shipments are are insured but not handled by our Customer Service directly. Buyer must handle claim with freight company's office in country of destination.